At GraphicCardShop.com, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a return and refund policy subject to the terms below.

1. Returns Eligibility

You may request a return if:

• The item is defective or damaged upon arrival.
• You received the wrong product.
• The product is unused, in its original packaging, and returned within [15 days] of purchase.

2. Non-Returnable Items

The following items are not eligible for return:

• Digital/downloadable products.
• Opened or used products (unless defective).
• Items purchased on clearance or final sale.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our support team at sales@graphiccardshop.com or +33 605627566 by call or whatsapp with your order number and reason for return.
2. We will provide a return authorization and shipping instructions.
3. Ship the product back using a trackable shipping service.
4. Once received and inspected, we will notify you of your refund status.

4. Refunds

• Approved refunds will be processed to the original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you need to exchange a defective or incorrect item, please contact us, and we will arrange for a replacement.

6. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

• Check with your bank or credit card provider as processing times may vary.
• Contact us if the issue persists.

Need help?

Contact us at sales@graphiccardshop.com or +33 605627566 by call or whatsapp for questions related to refunds and returns.